FAQ

1. What kind of products do you sell?

We sell a wide variety of beauty and personal care products. Our catalog is constantly expanding.

2. How can I place an order?

Simply browse our store, select the products you want, and add them to your cart. Then, proceed to checkout by following the on-screen instructions.

3. Is it safe to shop at this store?

Yes, we use SSL security certificates and trusted payment platforms to protect your personal and banking information.

4. What payment methods do you accept?

We accept credit and debit cards, bank transfers, PayPal, cash on delivery, and other payment methods available depending on your country. We also accept cash on delivery for some products.

5. Do you ship to all countries?

No, we only ship to Spain, Portugal, and France. We do not yet offer international shipping.

6. How long does it take for my order to arrive?

Delivery times vary depending on your location and the shipping type selected. Standard shipping typically takes 2 to 5 business days, while special shipping takes 7 to 25 business days.

7. Can I track my order?

Yes, once your order has shipped, you will receive a tracking number via email or text.

8. What do I do if my order arrives damaged or incorrect?

Contact us immediately by email or chat. We'll help you resolve the issue by offering a replacement, refund, or return, depending on the case.

9. Can I return a product?

Yes, we accept returns within the first 7 to 15 days after receiving the product, as long as it's in its original condition. See our return policy for more details.

10. Do you have customer service?

Yes, our customer support team is available Monday through Friday from 9:00 AM to 6:00 PM (local time) via live chat, email, or WhatsApp.

11. Do you offer discounts or promotions?

We frequently offer special promotions and discounts. Sign up for our newsletter to receive the latest offers.

12. How can I contact you?

You can email us at shemyatiendaonline@gmail.com, call us, or send us a message on social media or WhatsApp. All channels are listed in the " Contact " section.